Terms & Conditions

Payment Methods

Shipping Methods

Combo Specials

Combo Specials are offered by That You May Know Ministries as a way of purchasing two or more items together at a discounted price. To take advantage of a listed Combo Special, select the desired Combo Special from the individual item listing and click Add to Cart. The items will be added to your shopping cart, and the advertised discount will be applied on the Order Confirmation screen. And, in case you forget to add a Combo Special to your cart, an intermediary page will be promoted to provide you with a second chance.

* Please note that an item advertised as "free" in a combo special may still incur a shipping charge.

Sales Tax

Sales tax is only required for orders shipping into states where we have or may have nexus for state tax purposes under applicable laws. Therefore all orders shipping into Washington will be charged applicable sales tax according to your area's tax rate. Please note that the sales tax for Washington orders is calculated based upon the total price of the order, including shipping and handling. The tax imposed by these states on shipping and handling is part of the state sales tax, not a separate tax.

Money Back Guarantee/Refund Policy

At That You May Know Ministries we want you to be completely satisfied with your purchase. If you are not satisfied for any reason with the product you purchased, simply return it within 30 days and we will either refund your money or provide a replacement product – whichever you prefer. The one exception to this policy is downloadable products. All download sales are final at the time of purchase.

Processing Time

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. That You May Know Ministries does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Pre-orders

Click the Pre-order button in the item description and checkout as you normally would. A Sales Order number will be issued at the Order Confirmation screen just as if you were placing a conventional order, but your credit/debit card will not be charged until your pre-ordered DVD or software is in stock and ready to ship. If you purchase an in-stock item with a pre-order item, you will be charged accordingly for the available product and the difference when your pre-ordered item is in stock and ready for shipment. In this instance, two Sales Order numbers will be issued; one for the in-stock merchandise and one for the pre-ordered merchandise. You will be kept up-to-date via our website and through standard Order Status emails to your account.

Back-orders

That You May Know Ministries does not sell backordered merchandise. We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can in good faith sell to a customer. In that instance, we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to your That You May Know Ministries login to alert you of the situation.

Order status

That You May Know Ministries will keep you informed of your order status via e-mail. All tracking information will be emailed to your That You May Know Ministries ID once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our website.

Security

Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level of security.

Privacy

That You May Know Ministries respects your privacy. All shopping at this website is in compliance with our Privacy Policy.

Safe Shopping Guarantee

Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Change orders

You may request a change to your order provided the order has not already been charged to your account. Please call 425-739-6070 during That You May Know Ministries’ hours of operation of 9am – 5am Pacific Time to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

Cancel orders

You may request than an order be cancelled provided the order has not already been processed and shipped. Simply call 425-739-6070 during That You May Know Ministries’ hours of operation of 9am – 5pm Pacific Time to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.

Product listings

That You May Know Ministries strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, That You May Know Ministries shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from That You May Know Ministries are provided as resources to customers looking for additional information and/or professional opinion. That You May Know Ministries does not assume responsibility for the claims and/or representations made on these or any other websites.

Product Revisions

That You May Know Ministries is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, That You May Know Ministries puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. That You May Know Ministries relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, That You May Know Ministries will not be held responsible for product revision changes.

Product reviews

That You May Know Ministries reads all reviews before posting them and reserves the right to deny any review.

Here are some of the things that can cause a review to be denied: 

Purchase Agreement

By accepting delivery of any product delivered from That You May Know Ministries ("That You May Know Ministries"), you ("Customer") agree to be bound by the terms and conditions listed below. You and That You May Know Ministries agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and That You May Know Ministries. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from That You May Know Ministries.

Satisfaction Guarantee

That You May Know Ministries offers our Customers a 30-day satisfaction replacement or refund guarantee on all purchases.

To take advantage of That You May Know Ministries’ satisfaction guarantee, the Customer must comply with the Product Return Procedure detailed below. Any breach of That You May Know Ministries’ Return Policy Procedure will result in the loss of That You May Know Ministries 's refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.

Product Return Procedure

To return a product in compliance with That You May Know Ministries’ satisfaction guarantee, please send it back to the address on your receipt with the following: 

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